Terms and Conditions
Last updated: 27/08/2025
These Terms and Conditions (“Terms”) govern the sale of products through the website operated by YZN LTD, a company incorporated in the United Kingdom under company number 16675892 with its registered office at 128, City Road, London, EC1V 2NX, United Kingdom (“we”, “us”, “our”). By placing an order on our website, you (“you”, “your”, “Customer”) agree to be bound by these Terms.
1. Definitions
Products: The goods available for purchase on our website.
Order: A request made by you to purchase Products.
Contract: The legally binding agreement formed between us when we accept your Order.
2. Orders
2.1. By placing an Order, you confirm that all information you provide is accurate and complete.
2.2. All Orders are subject to availability and acceptance by us.
2.3. We reserve the right to refuse or cancel any Order at our discretion, including if fraudulent or unauthorized activity is suspected.
3. Prices & Payment
3.1. Prices are displayed in GBP (Great British Pound) unless otherwise indicated. Currency conversions may apply for international customers.
3.2. We accept payment through Stripe and PayPal.
3.3. Payment must be received in full before Products are dispatched.
4. Delivery
4.1. We ship to the UK and internationally. Delivery times vary depending on destination. Average delivery time is approximately 7 business days, but we do not guarantee exact delivery dates.
4.2. Any estimated delivery times provided are for guidance only and are not legally binding.
4.3. You are responsible for providing the correct shipping address. We are not liable for delays or lost packages caused by incorrect or incomplete information.
4.4. Customs duties, taxes, or import fees (if applicable) are the responsibility of the Customer.
5. Returns & Cancellations
5.1. Right to Cancel: If you are a consumer based in the UK or EU, you have the right to cancel your Order within 14 days of receiving the Products, without giving any reason.
5.2. To exercise this right, you must notify us in writing within the cancellation period.
5.3. Products must be returned unused, undamaged, and in their original packaging. You are responsible for return shipping costs.
5.4. Refunds will be processed within 14 days of us receiving the returned Products.
5.5. We reserve the right to refuse refunds if returned Products are damaged or show signs of use.
5.6. Certain items may be excluded from returns for hygiene or safety reasons (if applicable, e.g., personal care items).
6. Faulty or Damaged Products
6.1. If Products are faulty or damaged upon arrival, you must notify us within 7 days of receipt.
6.2. We may require photographic evidence before approving a replacement or refund.
7. Liability
7.1. We are not liable for delays or failure to perform caused by events outside our reasonable control.
7.2. To the maximum extent permitted by law, our liability shall not exceed the price you paid for the Products.
7.3. We shall not be liable for indirect, incidental, or consequential losses.
8. Intellectual Property
8.1. All content on our website, including logos, images, text, and designs, is the property of YZN LTD or licensed to us.
8.2. You may not copy, reproduce, or use our intellectual property without prior written consent.
9. Governing Law & Jurisdiction
9.1. These Terms are governed by the laws of England and Wales.
9.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact
YZN LTD
Company Number: 16675892
Registered Address: 128, City Road, London, EC1V 2NX, United Kingdom
Email: thepawsphereshop@gmail.com